Subject: RE: (Late Shipping)
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 5 Jan 2020 12:05:17 +0000

Hi Shakeeb,

Add it in the cancellation sheet.

It’s been pending for so long.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, January 4, 2020 10:13 PM
To: Sree Adhikessavan <[email-masked]>; Suvadeep Saha <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: (Late Shipping)

External email sender, please take precaution.
Hi Team

Ticket NO : 278967

Problem Statement: (Late Shipping)

Order Date : Nov 14, 2019

Order ID: 6451352849

Issue Description: Customer placed order on Nov 14th and till now the order has not been shipped yet.  We have escalated the issue 3 times to the warehouse and put it in the cancellation sheet. but no action has been taken.

Assistance Required: Customer is chasing us for the order so we request you to expedite the Shipping or just cancel the order and refund the customer.

Regards,
Shakeeb
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