Subject: RE: WWD missing part
From: Babyshop Home Delivery <[email-masked]>
To: Bsu Wml <[email-masked]>, Shameer Checku <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, Sachin Maheshwari <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Bsu Wml <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 5 Jan 2020 10:59:01 +0000

Hi Sameer,

Please provide us missing part then we can give replenishment.

Regards,
Dhan Bahadur rai
BSU Home Delivery, Dubai, U.A.E.
CUG : +971543097510, Board : 048215845, Mobile: +971558710077
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From: Sachin Maheshwari
Sent: Sunday, January 05, 2020 2:36 PM
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Seeta Seeta <[email-masked]>; Babyshop Home Delivery <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: WWD missing part

Hi @Babyshop Home Delivery<mailto:[email-masked]>,

Please check for below & arrange to send the missing wheel to customer.

Regards
Sachin
04-5175412

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 5, 2020 2:28 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD missing part
Importance: High

Looping @Sachin Maheshwari<mailto:[email-masked]> for the below case.

@Seeta Seeta<mailto:[email-masked]> share the picture of the item as well with the missing part.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 7:59 PM
To: Bsu Wml <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: WWD missing part

External email sender, please take precaution.
Hi Team,
Kindly advise for the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 1 January, 2020 11:59:28
Subject: WWD missing part

Hi Team,

Ticket number : 357246
Problem Statement: WWD Missing part
Order Date : Nov 16, 2019
Delivery Date: Nov 17, 2019
Order ID: 9760587198
Tracking ID: 45487930040

Assistance Required: Need missing part

Issue Description: Customer emailed us informing that he placed order for 2 item on 16 Nov from which the one item has missing part.

Customer did not received the wheel no 2 instead of this he got 2 wheels of number 1 and no he is unable to attached it. He also, share the images of the wheels.

The name of the item is #161673624 - - Juniors Quest Baby Walker and cost is AED160

Customer is asking for the replacement of the wheel.

We request you to please look into this issue and advice as we have already escalated this issue to warehouse on 27 Dec, 2019 and did not get any response.

Thank you for your help.

Regards,
Shivani

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