Subject: Email and Chat report from 2-4 Jan
From: Seeta Seeta <[email-masked]>
To: Saurabh <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Sun, 5 Jan 2020 02:27:35 -0700 (MST)

Hi Saurabh Sir, 

Please find the attachment for chat and email reports from 2nd Jan - 4th Jan. 

The current unresolved count which we are having is 1683 and out of that 945 are waiting on third party. Most of the cases has been already re-escalated to concern teams and we are still waiting for their revert apart from that the email count which we are receiving daily is somewhere around 500-600. All the agents are finishing their tickets which we are assigning to them. 

Also, they are re-escalating and working on 3rd party each day. 

Thanks & Regards, 
Seeta Kunwar