Subject: RE: Refund issue - ticket #229244 and order id - 9755373325
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 5 Jan 2020 05:13:12 +0000

Hi Seeta,

Provide customer with authentication code 677470 to double check with his bank.

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]>
Sent: Sunday, January 5, 2020 9:00 AM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Refund issue - ticket #229244 and order id - 9755373325

External email sender, please take precaution.
Hi Malik,

Is there any update on below case?

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 30, 2019 9:33:16 AM
Subject: Refund issue - ticket #229244 and order id - 9755373325

Hi Ma'am,

As per Malik suggestion kindly forward this issue to the Hiren Sadhwani as customer has shared the bank statement and the refund is not reflecting in his account.

Please take a look at ticket #229244

Hi Team,

Order Number: 9755373325
Order Created: Sep 16, 2019
Problem statement: Customer reported that he has not received the refund

With respect to above ticket as per Jira ticket (REL-71625) Refund has been processed on 7 Nov, 2019 however customer reported that he has not received the refund and shared the bank statement with us from 1st Nov 2019 onwards.

For your reference see the attachment and confirm us whether the refund has been processed or not.

Regards,
Manish

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