Subject: RE: Refund Not Processed
From: Deepak Damodaran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Dipesh Regmi <[email-masked]>, Con Loc <[email-masked]>
Cc: Con Loc <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 5 Jan 2020 00:15:35 +0000

Hi Indunil,

As per the Tracking ID we have received the shipment on dated 26-Dec-2019. Same we have updated in the pending list . Please process and update.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, January 03, 2020 6:05 PM
To: Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Con Loc <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Fwd: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 January, 2020 14:59:46
Subject: Refund Not Processed

Hi Team,

Ticket number: 377766
Problem Statement: Refund Not Processed
Order Date : Dec 19, 2019
Delivery Date: Dec 21, 2019
Order ID: 9764738871
RMA: 42701258
Return Tracking ID: 45490724300
Assistance Required: Need urgent refund

Issue Description: Customer raised a return request for 1 item and as per customer she handed over the item to the courier team.

As per the tracking details the item has been returned to warehouse on 25 Dec, 2019 but still refund is not processed.

The returned item is #​159925225 - Pocket Detail Jeggings with Elasticised Waistband

We have already escalated this issue to concern team 31 Dec, 2019 but did not get any update.

Kindly check and update as customer is waiting for his refund.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com