Subject: Re: Refund Not Processed
From: Apoorv Joshi <[email-masked]>
To: Abhishek Bargaonkar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 4 Jan 2020 11:16:02 -0700 (MST)

Hi Abhishek, 

Customer has shared images, customer has mentioned he received wrong items. Confirm with the customer how many items he received in this order and how many of them were wrong. Why wasn't this done in the first place anyway? It is your responsibility to confirm with the customer first, ask the right questions, identify the issue and then escalate. This case is now pending for too long, confirm with the customer within today and then reply on this email. WH has confirmed receiving only 2 items. 

Regards, 
Apoorv 

From: "Ksaconloc Returns" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Sagaya Suresh Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]> 
Sent: Saturday, January 4, 2020 6:53:35 PM 
Subject: RE: Refund Not Processed 

Dear Team, 

We have received only 2 item which we have already processed. Please find below details 

Thanks, 

Ratheesh. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, January 4, 2020 2:17 PM 
To: Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]> 
Cc: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]> 
Subject: Fwd: Refund Not Processed 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 3 January, 2020 20:05:26 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 20 Dec 2019 

Order ID: 6457588443 

Return Tracking ID: 34147816258665 

Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 21 items and as per customer he handed over all 21 items to the courier team and as per the tracking details it has been delivered to the warehouse on 29 Dec 2019 but according to the hybris the refund has been not processed yet, So we request you to check under RMA 23137502​ and process the refund as soon as possible. 

Already escalated twice. 

Request you to look into this and do the needful. 

Regards, 

Abhishek Borgaonkar 

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