Subject: Fwd: late shipping
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Sagaya Suresh Kumar <[email-masked]>, [email-masked], [email-masked], Algaili Ahmed <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 4 Jan 2020 07:17:49 -0700 (MST)

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 4 January, 2020 06:49:26 
Subject: REFUND PROCESSING 

Hi Team, 

Kindly follow up with concerned team to initiate a cancellation and a refund for the following case which has been updated on the cancellation sheet twice: 

​Hi Team, 
Problem Statement: (Missing items) 

Order Date : Sep 17,2019 
Order ID: 6445553375 
Tracking ID: 45036688476 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that 6 items has been shipped/Delivered from our side. 
Customer history: 1 ITEMS OUT OF 7 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 1-160920648 - - Full Briefs with Elasticised Waistband - Set of 5 the cost of the item is SAR:25. 

Regards, 
Algaily