Subject: Late Shipping
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 4 Jan 2020 06:35:40 -0700 (MST)

Hi Team, 

With the reference to order number: 6455472722, customer placed the order on Dec 3, 2019 for 5 items and it was shipped in 2 consignments. According to the tracking number S000320622560 the shipment has been already delivered to the customer which content 1 item on 12/7/19 6:16 PM. 

As per the another tracking number: S000325329861 the status is still shipped since 12/4/19 2:26 PM, we have already checked with SHIPA and they have confirmed that they didn't received the consigment from the warehouse. 

Agent has already escalated the case but till now we have not received any update from the concern team, so we request you to look into this concern and help us to close the case. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, January 4, 2020 5:47:20 PM 
Subject: Late Shipping 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : 03 Dec 2019 

Order ID: 6455472722 

Tracking ID: S000325329861 (shipment not received from the warehouse as per the shipa delivery team). 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Dec 03 and till now he has not received the order. As per the hybris the order status is shipped. 

Raised to warehouse for 7 times in December still no response from the warehouse. 

Customer is chasing us for his order so we request you to expedite the delivery date. 

Request you to look into this and do the needful. 

Regards, 

Abhishek Borgaonkar