Subject: Fwd: wrong size delivered
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Sat, 4 Jan 2020 05:13:59 -0700 (MST)

Hi Team, 

Kindly assist with the following concern. 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 3 January, 2020 20:59:01 
Subject: wrong size delivered 

Hi Team, 
Problem Statement: BABYSHOP TEAM 

Order Date : Dec 28, 2019 

Order ID: 6458670848 
Tracking ID: 45059334526 
Ticket number 378041 
Assistance Required: Wrong Size Received 

Issue Description: Customer emailed us informing that he received the item on 23/12/19 but the item which they received is wrong size, customer also provided us the picture of wrong size item.(on the website is showing Maximum Child Weight (kg) : 36, but on the box is mentioned 9-18 kg ) follow the attachment. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Syed Ataullah