Subject: Re: Late shipping
From: Seeta Seeta <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Sagaya Kumar <[email-masked]>, Jed Conlocops2 <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 4 Jan 2020 03:11:12 -0700 (MST)

Hi Team, 

Is there any update on below case. As the case is pending with us since 22 Dec. So we request you to let us know when will be the order will ship from the warehouse. If, the order is not reflecting on WMS so can you please confirm can we cancel the order from end. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Sagaya Kumar" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, December 29, 2019 5:12:10 PM 
Subject: Late shipping 

Hi Team, 

Problem Statement: Late Shipping 
Ticket: 371211 
Order Date : 22 Dec 2019 
Order ID: 6457874260 
Tracking ID: N/A 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on 22 Dec 2019 and till now he has not received the order. As per the hybris the order status is submitted to warehouse . 
Customer is chasing us for his order so we request you to expedite the delivery to the customer. 

Regards, 
​Fauzan