Subject: RE: Escalation- 7664462543
From: Dominic Arackal <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, BHRdc Ecomm <[email-masked]>, Sharfuddeen Kadavan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 2 Jan 2020 06:39:26 +0000

Dear Suvo / sharfu
Pls revert urgently

Regards
Dominic arackal

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, January 01, 2020 2:45 PM
To: BHRdc Ecomm <[email-masked]>; Dominic Arackal <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Inayat Ali <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Escalation- 7664462543

External email sender, please take precaution.
Hi Team,

With reference to ticket #374969
order # 7664462543
Store Code # ShoeMart21019

The customer placed the order for store pickup on 16 Dec'19. He's yet to receive notification on items availability for pickup. Please share the status and expected date for the items to be available at the store. We also raised the concern to the CON LOC team, however, yet to receive response and customer is waiting for his items to be ready. The consignment status reflects Ready to ship

Regards,
Fauzan

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 1 January, 2020 15:04:50
Subject: Escalation- 7664462543

Hi Team

Please assist on the below case:

Order Date
15 Dec 2019
Order Id
7664462543
Tracking Id
766446254360999991
Courier partner
NA
Synopsis
The customer placed the order for store pickup on 16 Dec'19. He's yet to receive notification on items availability for pickup. Please share the status and expected date for the items to be available at the store. We also raised the concern to the CON LOC team, however, yet to receive response and customer is waiting for his items to be ready. The consignment status reflects Ready to ship
Assistance required
Kindly update the order status and make the item's available for pick up

Thanks
Inayat Ali

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