Subject: WWD Return Issue - DED Case
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 1 Jan 2020 17:14:31 -0700 (MST)

Hi Team, 

With reference to the order number: 9759454631 
Ticket ID: 253699 
Item ID: 161543639 - - Joie Stages Baby Car Seat 

Customer ordered 161543639 - - Joie Stages Baby Car Seat on Nov 5, 2019 which was delivered on Nov 9, 2019. Customer is reporting that this item is mis sold to her and is advertised as an Isofix on our website. The same was escalated to WH/Sachin for further assistance and were told that this is not advertised as Isofix. This was conveyed to the customer as well and we pushed her back for the return. However, as we can check now the customer has created a return request from her account and Aramex is assigned as the courier. This is a WWD item so a courier should not be assigned, customer should not be able to create return either. Also, customer is threatening for DED. 

Please look into this and advise. Thank you. 

Regards, 
Apoorv