Subject: Wrong delivery
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 1 Jan 2020 11:50:00 -0700 (MST)

Hi Team, 

With reference to the order number: 6454463187 
AWB: S000285039431 
Ticket ID: 315683 

Order showing delivered on Dec 3, 2019 and customer reporting she has not received this order. We escalated to Shipa multiple times requesting the POD however, we are not getting a response. We only received a response once and that also mentioning they will be attempting asap - when we asked them to share a POD. Case is pending since over a month. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv