Subject: Re: No response
From: Seeta Seeta <[email-masked]>
To: Ahmad Daher <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 1 Jan 2020 08:27:05 -0700 (MST)

Hi Ahmed, 

I did the partially cancellation for the not shipped item so inform the customer same and close the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, January 1, 2020 8:43:51 PM 
Subject: No response 

Hi team 

Ticket number 343695 , we've escalated to concern team but there is no response 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : Nov 28,2019 
Order ID: 6454392163 
Tracking ID: 45053262041 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that only 4 items have been shipped from our side. 
Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 159975738 - - Pretty by Flormar Essential Nail Paint the cost of the item is SAR:11. 

Kindly check and revert 

Regards, 
Ahmad