Subject: I want to share feedback for my driver
From: "Uber Support" <[email-masked]>
To: <[email-masked]>
Date: Tue, 31 Dec 2019 17:55:22 +0000 (UTC)

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I want to share feedback for my driver

Tuesday, December 31, 2019 at 3:45:28 PM · AUTO

Hi,

We're sorry to know about the experience you've had and we understand how this can be upsetting.

We always encourage driver partner's to maintain a high standard of professional service which includes being courteous and polite with riders. They're also well informed to drop riders at their requested drop-off location.

Since this wasn't the case here, we've made a note on the driver partner's profile. We assure you that necessary actions have been taken which may include:

- Using a point-based model to record your feedback about the driver partner

- Sensitizing and guiding them on terms of service

- Removal of access to the Uber app on a temporary/permanent basis

Thanks for bringing this to our notice.

Sent by VINEETH V. on Tuesday, December 31, 2019 at 5:55:07 PM

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