Subject: RE: Ticket No 314976, Customer is threatening to go to Ministry of Economy for complain
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 31 Dec 2019 13:08:07 +0000

Hi Fauzan,

We cannot extend the voucher validity.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, December 31, 2019 3:39 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Ticket No 314976, Customer is threatening to go to Ministry of Economy for complain

External email sender, please take precaution.
Hi Team,

With reference to ticket #314976
Jira : REL-74923
Customer saying that he has recived a gift card on May 2019, However as per customer claiming that the card is expired on Nov 2019. customer was informed that the validity id for 1 year. We have escalated this case to Jira team to check and reactivate the gift card but they update us that this card is already expired. customer threatening to go to Ministry of Economy for the complain.
The card value is AED 300
Customer Mail ID:- [email-masked]<mailto:[email-masked]>
Gift card:- 1610105859911820000218461.
Pin:-2519

Kindly check and assist us on this case.

Regards,
Fauzan
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 31, 2019 6:13:03 AM
Subject: Ticket No 314976, Customer is threatening to go to Ministry of Economy for complain

Dear Seeta,

With reference to above mentioned ticket, customer have received a Gift card in May 2019, but the gift card expired in the month of Nov. Customer was informed that the validity id for 1 year and we are unable to renew the card.

She is requesting for reactivation as she has more than AED 300.00 in the card. She is threatening to go to Ministry of Economy for the complain.

Kindly advise what can be done from our side?

Regards,
Nikhil.

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