Subject: RE: Late shipping: 314860
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 30 Dec 2019 11:29:18 +0000

Hi Seeta,

Add it in the below sheet and get it cancelled.

https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit?ts=5e01e2f8#gid=1839877354

This has been pending for over a month.

From: Seeta Seeta <[email-masked]>
Sent: Saturday, December 28, 2019 7:05 AM
To: IranBudhathoki <[email-masked]>; Bsj Nf <[email-masked]>; Navaz Nt <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Late shipping: 314860
Importance: High

External email sender, please take precaution.
Hi Team ,

With the reference to order number: 6454106958, The order was placed on 26/11/19 but till now order status is IN_PROGRESS. Under the consignment details there's no information regarding the shipment.

So we request you to check from your end whether the above order will be shipped or not, If no then kindly cancel the order and initiate the refund for same.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 27, 2019 6:29:35 PM
Subject: Assistance for ticket id - 314860

Hi Team,

We request you to please help us to resolve the below issue as we have escalated thrice however there is no response from the warehouse.
​
Problem statement: Delay in delivery - Not shipped from the warehouse yet

Order Number: 6454106958
Order Created: 26/11/2019

Assistance Required – Need urgent delivery

Kindly note that It's been more than 25 days as the above order was placed and still not shipped from the warehouse and there is no consignment assigned yet.

Kindly expedite the process and deliver the shipment as soon as possible.

Regards,
Manish

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