Subject: RE: Missing Item: 296875
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 30 Dec 2019 11:27:37 +0000

Hi Seeta,

Check with Sachin and provide the full details for us to get refund approval rather than going through the run around from these warehouse people.

From: Seeta Seeta <[email-masked]>
Sent: Friday, December 27, 2019 4:34 PM
To: Sujeewa Hurbert <[email-masked]>; EcomRDC babyshop5 <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Piyush Mani <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Missing Item: 296875
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6452257207, customer placed the order for 18 items and the order were delivered in 2 consignments with tracking numbers 00000080015096469 / S000231300357. As per the hybris all items were delivered to the customer. We have also checked with Shipa team and they have informed us that they delivered all the items which they have received from the our side, However,customer is still claiming that he has not received : 161228502 - - Ferrari Booster Car Seat and the cost of the item is SAR 329.00.

So we request you to check from your end whether the above item was shipped from the warehouse or not.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 27, 2019 2:27:34 PM
Subject: No response from warehouse team

Hi,

With reference to case number: 296875

Problem Statement: Missing Item

Order ID: 6452257207
AWB: S000231300357
Order Placed on 19 Nov 2019.
Missing item name: 161228502 - - Ferrari Booster Car Seat

Issue description: The customer is complained the he didn't received 1 item. The case is forwarded to warehouse for 2 times but they didn't give any response.

Kindly look into this case and assist me. Thank you!

Regards,
Piyush

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