Subject: Fwd: [#312787] - Re: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked], Mustehsan Siddiqui <[email-masked]>, Bsu Wml <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: [email-masked], [email-masked]
Date: Mon, 30 Dec 2019 06:15:04 +0000

Hi Team,     Any update on arrangements for cord and wire as you told us last time that you are arranging for this particular case. Customer is still chasing us and asking for return and refund.     Customer is complaining and threatening to raise this issue to higher officials. Please update me real soon or at least arrange a call for he customer.     Problem Statement: Missing item  Order Date : 22 Nov 2019 Order ID: 9762867366 Tracking ID: S000302186191  Assistance Required: need an update about the situation  Issue Description: Customer is claiming that item should include wire and cable too. Please see to this and check & verify. Depending on that please assist with the resolution around this issue     Thanks & Regards  Abhishek Sisodia     On Sun, 22 Dec at 10:45 AM , Babyshop <[email-masked]> wrote:   Hi Team,  Any update on arrangements for cord and wire as you told us last time that you are arranging for this particular case. Customer is still chasing us and asking for return and refund.     Thanks & Regards  Abhishek Sisodia    On Mon, 9 Dec at 5:19 PM , Sachin Maheshwari <[email-masked]> wrote:   Team,         Got this verified from Supplier that this item doesn’t include any power cord or wire inside the box.         Customers are expected to buy & use any 12V power cord.         Please pass this information to customer.         Note – I am trying to arrange the cord from supplier as a special case for this customer.               Regards    Sachin    04-5175412                  From: Mustehsan Siddiqui <[email-masked]> Sent: Monday, December 9, 2019 12:51 PM To: Babyshop <[email-masked]>; Sachin Maheshwari <[email-masked]>; Bsu Wml <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]> Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]> Subject: Re: [#312787] - Re: Your products are on the way         Hi Sachin,         Customer is complaining about the item below, he has not received any wires or cables with it. Can you check & confirm if it comes with cables?         https://www.babyshopstores.com/ae/en/Baby-and-Moms/Health-and-Safety/Care/Baby-Monitors/BABYSHOP-BuzzardEye-Fisheye-Camera-with-360-Degree-View/p/160857105                            @Seeta Seeta @Urvika Chaudhary – Agent has escalated the email without the email thread, how would the team understand what are we raising it for? Moreover if the email thread is not sent, agents need to ensure they mention the details such as ITEM ID or the link of the item.         Please coach the team & make sure this is not repeated as we have couple of similar complaints from our teams.         Regards,    Mustehsan          From: Babyshop <[email-masked]>  Reply-To: Babyshop <[email-masked]>  Date: Monday, 9 December 2019 at 10:39 AM  To: Sachin Maheshwari <[email-masked]>, Bsu Wml <[email-masked]>, Mustehsan Siddiqui <[email-masked]>  Cc: Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]>  Subject: Fwd: [#312787] - Re: Your products are on the way            External email sender, please take precaution.         please see the issue, it is about missing items      Problem Statement: Missing item    Order Date : 22 Nov 2019  Order ID: 9762867366  Tracking ID: S000302186191    Assistance Required: need an update about the situation    Issue Description: Customer is claiming that item should include wire and cable too. Please see to this and check & verify. Depending on that please assist with the resolution around this issue    Thanks & Regards  Abhishek        On Mon, 9 Dec at 10:08 AM , Sachin Maheshwari <[email-masked]> wrote:       @Mustehsan Siddiqui,             Another case, this order has two items in it & we have no clue for which particular item this issue has been raised.              Regards      Sachin      04-5175412                   312787:1125156      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com