Subject: Re: [#342451] FW: MONEY DEDUCTION
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Dec 2019 14:04:00 +0000 (UTC)

Hi Mohd,     Good Evening!     Thank you for contacting Payfort.     In order for us to investigate your query in detail kindly provide us with the below details:     Customer Email:  Amount: Date of Transaction:  Customer Card number: 123456******7890 (In this format)      We await your response and remain at your disposal.      Regards,   Harsh Kothari  Support Executive       Ph: UAE +971 4425 2690 (Option 2)  Email: [email-masked]     SWITCH IT ON!      
             
              On
              Sat, 28 Dec at  6:22 PM
              ,  Mohd Imran <[email-masked]>  wrote:
               
 Hi Team, 

 

 Kindly help us to capture this transaction,  as no reference number or order # is generated in the case. 

 

 Attached is the customer’s bank statement. 

 

 Regards 

 Imran 

 

 

From: Seeta Seeta <[email-masked]>  
Sent: Friday, December 27, 2019 1:16 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Ezzaldeen Mahyoub <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: MONEY DEDUCTION 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 In the below case customer contacted us claiming that there's SAR 259.20 deduction from Landmark Group on 06/11/19. But we have checked customer account on hybris
 and we are unable to find the same amount deduction for any orders. 

 

   

 
 Customer also provided us the back statement for same (please refer the attachemnt). So we request you to check this concern and let us know. 

 

   

 
 Waiting for your revert. 

 

   

 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, December 27, 2019 2:23:52 PM 
Subject: MONEY DEDUCTION

 

   

 

 Hi seeta, 

 

 
 
 Customer is reporting that money got deducted from her account and she has shared the bank statement to support that. She has already gotten in touch with her bank
 and they asked her to contact us. We checked and were unable to find any transaction equaling to that amount. 

 

 
 
 Customer's email address:
[email-masked](Guest account) 

 
 
 Contact number: 0507571646/+966507571646 

 

 
 
 Please look into this and advise. Thank you. 

 

 
 
 Regards, 

 
 
 Ezzaldeen 

 

  

 

 
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