Subject: RE: Call request for case id - 360696
From: Ali Mkhaimer <[email-masked]>
To: Mohd Imran <[email-masked]>, ccwebteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Seeta Seeta" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Sat, 28 Dec 2019 15:35:01 +0000

Dear Imran,

The customer was contacted and assisted.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Saturday, December 28, 2019 4:24 PM
To: ccwebteam
Cc: Manish Kumar; Fauzan Ahmad, Musalman; Urvika Chaudhary; Seeta Seeta; Escalations Dxbteam; Nour Hanayneh
Subject: RE: Call request for case id - 360696

Hi Team,

Please do the needful.

Regards
Imran

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 27, 2019 12:39 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Call request for case id - 360696

External email sender, please take precaution.
Hi Team,

Please arrange a callback to below customer.As per warehouse instructions.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 27, 2019 12:41:29 PM
Subject: Call request for case id - 360696

Hi Team,

We request you to arrange a call for the customer on +971501855067 as per the below response for the warehouse team:

Please note that capacity for the below item to hold child is 9kg instead of 13kg but box gross weight is 13kg & the description which has mentioned child weight maximum 13 kg in our website is wrong.
So kindly call the customer & inform about the same.

Problem Statement: Wrong item delivery
Order Date: Dec 19, 2019
Delivery Date: 12/22/19
Order ID: 9764751652
Tracking ID: 00000100060083325
Item Name: 160226639 - - Joie Swing Serina 2-in-1 Rocker

The customer has reported that the item ordered online for Maximum Child Weight (kg): 13 as per the product description, however, the item he had received is for Maximum Child Weight (kg): 9

Kindly see the attachment and do the needful accordingly.

Regards,
Manish

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