Subject: FW: MONEY DEDUCTION
From: Mohd Imran <[email-masked]>
To: Payfort Helpdesk <[email-masked]>, PayFort Operations Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 28 Dec 2019 14:21:57 +0000

Hi Team,

Kindly help us to capture this transaction,  as no reference number or order # is generated in the case.

Attached is the customer’s bank statement.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Friday, December 27, 2019 1:16 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: MONEY DEDUCTION
Importance: High

External email sender, please take precaution.
Hi Team,

In the below case customer contacted us claiming that there's SAR 259.20 deduction from Landmark Group on 06/11/19. But we have checked customer account on hybris and we are unable to find the same amount deduction for any orders.

Customer also provided us the back statement for same (please refer the attachemnt). So we request you to check this concern and let us know.

Waiting for your revert.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 27, 2019 2:23:52 PM
Subject: MONEY DEDUCTION

Hi seeta,

Customer is reporting that money got deducted from her account and she has shared the bank statement to support that. She has already gotten in touch with her bank and they asked her to contact us. We checked and were unable to find any transaction equaling to that amount.

Customer's email address: [email-masked](Guest<mailto:[email-masked](Guest> account)
Contact number: 0507571646/+966507571646

Please look into this and advise. Thank you.

Regards,
Ezzaldeen

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