Subject: RE: Missing item
From: Sumon Satish <[email-masked]>
To: Vinod Sharma <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 28 Dec 2019 07:12:06 +0000

Dear Team,

We dispatched 13 items and this 160834311 item showing cancelled.

INVOICE_NO
ITEM_ID
DISPATCH_QTY
DISPATCH_CARTON_ID
DISPATCH_DATE
COURIER_PARTNER
AWB_NO
PALLET_ID
SCAN_TO_LOAD_USER_ID
SCAN_TO_LOAD_DATE
SCAN_TO_LOAD_TIME
HANDOVER_STATUS
ORDER_LINE_STATUS
6452473604
161575774
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161713644
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161718147
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161734770
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161856557
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161879853
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161904317
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161920743
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161930570
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161937978
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161942187
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161953627
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED
6452473604
161958543
1
ECJED55977
22-Nov-19
ARAMEX
45051485301
JEPLT0002959
7127847
23-Nov-19
3:46:49
READY
SHIPPED

Regards
Sumon
From: Vinod Sharma
Sent: Saturday, December 28, 2019 9:52 AM
To: Sumon Satish <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: RE: Missing item

@Sumon Satish<mailto:[email-masked]>- Pls check how many items were shipped for below orders

Regards,
Vinod
+966 -564851785
IP-2056

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 27, 2019 11:08 AM
To: Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Sumon Satish <[email-masked]<mailto:[email-masked]>>
Cc: Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Missing item
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6452473604, customer placed the order for 14 items and under the consignment only 13 items were delivered to the customer on 24/11/19.
​
The not delivered item is : 160834311 - - Lace-Up Sneakers, we have also did partially cancellation for the same item but it's getting rejected. We have also raise JIRA for the same concern with reference number: https://landmark.atlassian.net/browse/REL-74042, and we have been informed by them that we need to ask warehouse team to do the partially cancellation as the option is blocked for them.
​
So we request you to look into this and do the partially cancellation for the above item as customer is chasing us for his refund.
​
Waiting for your revert.

Thanks & Regards,
Seeta Kunwar
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