Subject: Refund Request
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 27 Dec 2019 22:24:45 -0700 (MST)

Hi Malik, 

Please look into the below request. As we have already deactivated the customer's refund voucher and the manual refund has been not processed yet. 

Kindly do the needful on urgent basis. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Nitesh Singh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, November 29, 2019 10:38:39 PM 
Subject: Re: Refund Request 

Hi Malik, 

Below are the customer's details for manual refund. 

With reference to order number: 6448816284 and ticket number: 243086, customer provided the details below: 
IBAN Number: SA6810000010197610000103 
Bank Name: AlAhli NCB Bank 
Customer Name: MOHAMMAD SHAFI 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Nitesh Singh" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, November 28, 2019 6:57:28 PM 
Subject: RE: Refund Request 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] [ mailto:[email-masked] | 
@Nitesh Singh ] , 

The voucher is deactivated. 

Please request customer to provide below details to process refund. 

IBAN – bank name – account holder name 

Regards, 

Malik Ismail 

From: Malik Ismail 
Sent: Wednesday, November 27, 2019 9:00 PM 
To: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Nitesh Singh <[email-masked]> 
Subject: RE: Refund Request 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] , 

Issue raised to tech team. [ https://landmark.atlassian.net/browse/REL-74083 | 
https://landmark.atlassian.net/browse/REL-74083 ] 

Regards, 

Malik Ismail 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 27, 2019 8:47 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Request 

External email sender, please take precaution. 

Hi Team, 

Customer returned an item in order number 6448816284 in store and he received refund as Refund Voucher of SAR 89.10, but now customer is asking for the amount to be refunded bank to her same payment method which she used at the time of placing the order. 

So can you please assist us what action we have to take on this case as agent has already push back the customer. 

Awaiting for your response. 

Thanks & Regards, 

Seeta Kunwar 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 27, 2019 9:17:29 PM 
Subject: Refund request 

Hi Seeta, 

With reference to order number: 6448816284 and ticket number: 243086, customer returned an item (162075160 - - Deluxe Printed 3 Wheel Travel System) at store and received a refund voucher of SAR 89.1, however customer is asking refund in his same payment method which he used during purchase. 

Kindly look into the issue and do the needful. 

Thanks, 

Nitesh 

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