Subject: Request to contact finance team
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>
Date: Fri, 27 Dec 2019 10:19:33 -0700 (MST)

Hi Team, 

With the reference to order number: 8365092516, customer's order was cancelled on validation and he used KNET payment method to place the order and the amount has been already caputured. 

So we request you to look into this concern and help us to resolve the case. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, December 27, 2019 10:39:51 AM 
Subject: request to contact finance team 

Hi seeta , 

with order no 8365092516 the amount was captured but the order status is on validation cancelled. 

jira advise contact the finance team . 
regard 
Ezzaldeen