Subject: Missing item
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 27 Dec 2019 01:08:29 -0700 (MST)

Hi Team, 

With the reference to order number: 6452473604, customer placed the order for 14 items and under the consignment only 13 items were delivered to the customer on 24/11/19. 
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The not delivered item is : 160834311 - - Lace-Up Sneakers, we have also did partially cancellation for the same item but it's getting rejected. We have also raise JIRA for the same concern with reference number: https://landmark.atlassian.net/browse/REL-74042, and we have been informed by them that we need to ask warehouse team to do the partially cancellation as the option is blocked for them. 
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So we request you to look into this and do the partially cancellation for the above item as customer is chasing us for his refund. 
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Waiting for your revert. 

Thanks & Regards, 
Seeta Kunwar