Subject: Gift Card Not Activated
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ahmad Daher <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 26 Dec 2019 08:31:50 -0700 (MST)

Hi Team, 

In the below case customer is having a MAX Gift card but he is unable to use it as it's not activated. So we have raise Jira for this concern with the ticket number:74305 and they informed us that they are unable to activate the card. Jira team suggested us that we have to get in touch with MAX finance team in order to active the gift card. 

So we request you to look into this concern and do the needful. 

Card Details: 
Card Number: 1607735660611720000822159 
Pin Number: 7463 

Thanks & Regards, 
Seeta Kunwar 

From: "Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, December 17, 2019 7:05:28 PM 
Subject: Gift Card 

Ticket 283639 

Hi Team, 

The customer having one gift card with these numbers: 1607735660611720000822159 
And the pin code is : 7463 
And when she applied it it shows:this message(Your Gift Card is not activated) 
Note : this gift card with MAX fashion KSA. 
kindly do the needful and activate her card. 
Thank you for your help. 

Regards, 
Ahmad