Subject: RE: Order cancel request
From: Ali Mkhaimer <[email-masked]>
To: Jessie Caparas <[email-masked]>, Sankar T <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Date: Thu, 26 Dec 2019 14:37:00 +0000

Dear Jessie,

Reminder was sent.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

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From: Jessie Caparas [mailto:[email-masked]]
Sent: Thursday, December 26, 2019 7:05 AM
To: Sankar T; Ali Mkhaimer; Seeta Seeta
Cc: Mustehsan Siddiqui
Subject: RE: Order cancel request
Importance: High

Hi Sankar,

I’ll coach the agents again related to the below.

FYI @Ali Mkhaimer<mailto:[email-masked]> @Seeta Seeta<mailto:[email-masked]>

Please ensure the agents have a clear understanding about adding the orders in the below link instead of raising JIRA tickets.

For clarification, please call me.

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 26, 2019 7:38 AM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Haseeb Naheemullah <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order cancel request

External email sender, please take precaution.
Hi @Mustehsan Siddiqui<mailto:[email-masked]> /@Jessie Caparas<mailto:[email-masked]>,

Still so many tickets are getting created by cs team to process the cancellation.  We need to your support to gather all the cancellations in the google sheet so that one of our team member will coordinate with WMS team and bulk cancel the orders. Creating multiple tickets will make the resolution time delayed as we will have to check with WMS team separately to get a confirmation to process the cancellation.

It is a daily task for us until we deploy a permanent fix across all systems (Hybris, OMS, WMS & RMS). In last 2 days, 30+ tickets were created for unique orders and it is hectic for us to complete the activity.

Thanks,
Sankar.

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 19 December 2019 at 11:57 PM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order cancel request

Good Evening @Jishan Sahib<mailto:[email-masked]>,

I could see our cs team started to updated the cancellations in the below sheet. Let’s have a daily routine check with wms for the attached list of orders and items and process the cancellation for the eligible order.

https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=1445706226

Hi @Mustehsan Siddiqui<mailto:[email-masked]>/@Jessie Caparas<mailto:[email-masked]>,

As discussed, Please make sure all the team members are updating this sheet so that we will be having resolution at the earliest and lot of manual work can be reduced. Only 20% of the orders are recorded in the ticket, for rest of the orders, still we are seeing the tickets.

Kindly let me know for further concerns.

Thanks,
Sankar.

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Date: Monday, 16 December 2019 at 1:21 AM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Subject: Order cancel request

Hi @Mustehsan Siddiqui<mailto:[email-masked]>,

As you are aware, we are doing cancellation reconciliation with OMS/WMS. They will be sending us the conloc cancelled orders/items and hybris team are cancelling those orders and initiating the refund in bulk. This activity will be continued, until we put a permanent fix (ETA will be provided soon). So, we will be cancelling all the orders irrespective of the orders that are included in the JIRA defects.

In order to reduce the manual work by csteam and to ease our process, we would request CS team to update cancellation related order/items in the google sheet (Order updation request) that we are using already.

We could see almost 50+ tickets are getting created for the cancellations and our team will be closing by mentioning the single comment.

https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=1445706226

Kindly let me know for further concerns.

Thanks,
Sankar.
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