Subject: RE: Shipping Issue
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Piyush Mani <[email-masked]>
Date: Thu, 26 Dec 2019 10:52:20 +0000

Hi Fauzan,

This is now with SHIPA.

They will reschedule the delivery.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, December 25, 2019 8:18 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Piyush Mani <[email-masked]>
Subject: Shipping Issue

External email sender, please take precaution.
Hi Team,

With reference to Ticket  ID: 345362
Order ID: 9764067310
Tracking ID: S000347163231
Order Date : 11 Dec 2019

The order is not been delivered to the customer. The warehouse team confirmed that order is been shipped and handover to the Shipa team for delivery. However, we got response from the Shipa team that order has not been physically received yet. Once the order is received, we will do our best to have this order delivered at the earliest convenience.
The customer is still chasing us for the activation of the card and she is extremely dissatisfied.

Regards,
Fauzan

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 25 December, 2019 16:42:19
Subject: Shipping Issue

Hi,

With reference to case number: 345362

Order Date : 11 Dec 2019

Order ID: 9764067310
Tracking ID: S000347163231

Problem Statement: The order is not been delivered to the customer. The warehouse team confirmed that order is been shipped and handover to the Shipa team for delivery. However, I got response from the Shipa team that order has not been physically received yet. Once the order is received, we will do our best to have this order delivered at the earliest convenience.

Kindly do the needful. Thank you!

Regards,
Piyush

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