Subject: Fwd: Gift Card not activated
From: Urvika Chaudhary <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Noor Alkatib <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 25 Dec 2019 04:42:08 -0700 (MST)

Hi Team, 

With reference to Ticket ID: 283639 

Please check the below case. The Gift card has not been activated. 

The customer is still chasing us for the activation of the card and she is extremely dissatisfied. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Noor Alkatib" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, December 25, 2019 4:49:02 PM 
Subject: Gift Card not activated 

Problem Statement: (Gift Card not activated) 

Ticket ID: 283639 

Assistance Required: Need Activation for the Gift Card of the customer 

Issue Description: Customer Complained that her gift card with the number:(1607735660611720000822159)and with the Pin Code(7463) for KSA -Max concept is not activated and she request an activation of this Gift Card . 

Note: She first raised her request on 27th Nov 2019. 

First i escalated it to the voucher request team on the same date.(27th Nov 2019) 

Later, I raise a Jira Ticket on 29th Nov 2019 with this URL: 
(https://landmark.atlassian.net/browse/REL-74305) 

Later on i send it to the voucher team on (Tue, 10 Dec 2019 at 9:24 AM) explaining that Jira unable to activate the Gift Card. 
Before the last i raise another Jira ticket under this URL: 
(https://landmark.atlassian.net/browse/REL-75639) 

Last esclation was to the DXBT team on (Fri, 20 Dec 2019 at 11:50 AM) 
The team is still working on it but it has not been activated yet. 

Kindly check on this and do the needful. 
Note: I attached the picture of the card which sent by the customer. 

Regards, 
Noor