Subject: Re: No Response From LMG
From: Piyush Mani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 25 Dec 2019 04:21:46 -0700 (MST)

Hi, 

With reference to case number: 295574 

Problem Statement: Late Collection 
Order Date : 20 Nov 2019 
Order ID: 9761208601 
Tracking ID: RP1217000324 

Issue Description: The return request was first marked on 21 Nov 2019 with AWB 45488321281. The was forwarded to Aramex team for 6 time but at last the resolution got from Aramex team was 
"Attempted many times always customer was not available at location. 
Due to AWB# terminated from system please create new AWB# for collection" 

After that I have generated a new RMA on 12/17/2019 with tracking number RP1217000324 and escalated to LMG for collection 3 times but there is no any response from LMG Team. 

Kindly look into this case. Thank you! 

Regards, 
Piyush 

From: "Piyush Mani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 25 December, 2019 16:05:44 
Subject: Re: No Response From LMG 

Hi, 

With reference to case number: 295574 

Problem Statement: Late Collection 
Order Date : 20 Nov 2019 
Order ID: 9761208601 
Tracking ID: RP1217000324 

The case is forwarded to LMG team for 2 times and this case is been going on from 25 Nov 2019. 

The LMG team is not collecting the items from customer. 

Kindly look into this case and assist me. 

Thank you! 

Regards, 
Piyush 

From: "Piyush Mani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 25 December, 2019 15:49:18 
Subject: No Response From LMG 

Hi, 

With reference to case number: 295574 

Problem Statement: Collection 
Order Date : 20 Nov 2019 
Order ID: 9761208601 
Tracking ID: RP1217000324 

The case is forwarded to LMG team for 2 time and this case is been going on from 25 Nov 2019. 

Kindly look into this case and assist me. 

Thank you! 

Regards, 
Piyush