Subject: RE: WWD Wrong Item received
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 25 Dec 2019 08:01:41 +0000

Hi Apoorv,

Please send this case to Sachin with complete case details and pictures.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 25, 2019 12:14 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: WWD Wrong Item received

External email sender, please take precaution.
Hi Team,

Any updates on the below case?

Thank you for looking into this.

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 December, 2019 03:27:00
Subject: WWD Wrong Item received

Hi Team,

With reference to the order number: 9759851751
Ticket ID: 244626

Customer is reporting that the item she has received is different than shown on the website. The images of the item received by the customer is attached. We have checked and it looks like the bottom part has different image than on the website.

The item is: 161092671 - - Juniors Ocean Galaxy Change Centre

We have already escalated to the warehouse and the case is pending since over a month.

Please look into this and help us close this case. Thank you.

Regards,
Apoorv

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