Subject: Ticket Assigned - Conversation with Pedalling Globe
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 25 Dec 2019 06:58:07 +0000

Hi Seeta Kunwar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pedalling Globe Pedalling Globe                    hi           10:40 AM, 25th Dec                     Pedalling Globe                    is any budy home           10:41 AM, 25th Dec                   Seeta                    Hi, Thank you for contacting us. My name is Seeta. How may I help you?           10:42 AM, 25th Dec                     Pedalling Globe                    yes           10:43 AM, 25th Dec                     Pedalling Globe                    I have placed an order online           10:44 AM, 25th Dec                     Pedalling Globe                    and I received it           10:44 AM, 25th Dec                     Pedalling Globe                    I need a favor           10:44 AM, 25th Dec                     Pedalling Globe                    I want to replace its size           10:44 AM, 25th Dec                     Pedalling Globe                    it is a shoes           10:44 AM, 25th Dec                     Pedalling Globe                    a pair of shoes           10:44 AM, 25th Dec                   Seeta                    Please share the order number so that we can check the details for you.           10:45 AM, 25th Dec                     Pedalling Globe                    ok 1 min           10:45 AM, 25th Dec                     Pedalling Globe                    6457304849           10:46 AM, 25th Dec                   Seeta                    Please allow us a minute to check the details for you.           10:46 AM, 25th Dec                     Pedalling Globe                    ok           10:47 AM, 25th Dec                   Seeta                    Thank you for waiting.           10:48 AM, 25th Dec                   Seeta                    In the meantime, an exchange is not available. You can return online purchases through the below three channels:
· You can contact our customer support team on 800-1111629 to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           10:49 AM, 25th Dec                   Seeta                    · You can now drop off your return to any (Max) store across the KSA.
 
Here’s what you need to do.

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the KSA.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.           10:50 AM, 25th Dec                   Seeta                    · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:50 AM, 25th Dec                     Pedalling Globe                    but I dont want to return           10:50 AM, 25th Dec                     Pedalling Globe                    I want to exchange           10:51 AM, 25th Dec                     Pedalling Globe                    it is a favor           10:51 AM, 25th Dec                     Pedalling Globe                    city max should must value its customers           10:51 AM, 25th Dec                   Seeta                    We sincerely apologise for the inconvenience caused to you.           10:52 AM, 25th Dec                   Seeta                    In the meantime, an exchange is not available. You can return online purchases at the store and  purchase the product for required size from the store or online.           10:53 AM, 25th Dec                   Seeta                    Is there anything else I can help you with?            10:55 AM, 25th Dec                   Seeta                    Hi, 

Looks like we are not connected. 

Please feel free to reach out to us on 800-1111629 or you can drop us an email – [email-masked].
Thank you for shopping with us.           10:57 AM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/366981