Subject: Re: [#359332] - Conversation with User
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 24 Dec 2019 08:20:45 -0700 (MST)

Hi Malik, 

Apologies, and the agent has been coached for same. 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, December 24, 2019 12:07:26 PM 
Subject: RE: [#359332] - Conversation with User 

Hi [ mailto:[email-masked] | @Urvika Chaudhary ] , [ mailto:[email-masked] | 
@Seeta Seeta ] , 

Wrong escalation , please do the needful. 

Below team only for WWD orders. 

Regards, 

Malik Ismail 

From: Sujeewa Hurbert <[email-masked]> 
Sent: Tuesday, December 24, 2019 9:31 AM 
To: Centrepoint <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; EcomRDC babyshop5 <[email-masked]>; Sachin Maheshwari <[email-masked]>; Ramesh Gottimukkala <[email-masked]> 
Subject: RE: [#359332] - Conversation with User 

Dear Team, 

Please don’t measure the order mode as WWD based on customer’s area. 

The order might be WCT/WWT or any other mode & therefore recheck the delivery mode & escalate to relevant personals since we insist that this is not a RYD-WWD order. 

Thanks & regards, 

Sujeewa Hurbert 

Babyshop Nursery Warehouse 

Ext : 3783 , Mobile : +966 57 0583517 

Email : [ mailto:[email-masked] | [email-masked] ] 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ http://landmarkgroup.com/ ] 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

From: Centrepoint [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, December 24, 2019 2:34 AM 
To: EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sujeewa Hurbert < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#359332] - Conversation with User 

External email sender, please take precaution. 

Ar Rawdah 
Riyadh 

On Sun, 22 Dec at 9:06 AM , EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Team, 

This order not belongs to RYD-GDMS. 

So please check & escalate to relevant COD team. 

Thanks & regards, 

Akram Shaik 

Babyshop Nursery Warehouse GDMS operations 

Ext : 3635 , Mobile : +966 530548756 

Email : [ mailto:[email-masked] | [email-masked] ] 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

BQ_BEGIN

From: Centrepoint [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Sunday, December 22, 2019 1:40 AM 
To: Sujeewa Hurbert; EcomRDC babyshop5 
Cc: Escalations Dxbteam 
Subject: Fwd: [#359332] - Conversation with User 

External email sender, please take precaution. 

​​Hi Team, 

Subject : Late delivery 

Problem Statement – Late Delivery status still no consignment 

Tracking ID – 6456956317 

Assistance Required – Need urgent delivery 

Order placed on : Dec 15, 2019 

Please update us about the delay in delivery and arrange a delivery ASAP. 

Regards, 

Tawfik 

359332:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

BQ_END

359332:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com