Subject: RE: order Partially delivered #6444901318
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Tue, 24 Dec 2019 11:10:52 +0000

Reminder @Seeta Seeta<mailto:[email-masked]> @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Need these details asap.

From: Sachin Maheshwari <[email-masked]>
Sent: Monday, December 23, 2019 9:28 AM
To: Jessie Caparas <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Subject: RE: order Partially delivered #6444901318

@Escalations Dxbteam<mailto:[email-masked]> , @Jessie Caparas<mailto:[email-masked]>,

Waiting for details yet.

Regards
Sachin
04-5175412

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 12, 2019 5:16 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: order Partially delivered #6444901318
Importance: High

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> @Seeta Seeta<mailto:[email-masked]>

Provide the details Sachin needs.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 12, 2019 12:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: order Partially delivered #6444901318

Hi Jessie,

Order was delivered to customer on 14th Sep, can I have the details as when customer raised the concern of missing item.

And any details of what was handed over to Aramex vs what actually was delivered.

Regards
Sachin
04-5175412

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 12, 2019 11:40 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: order Partially delivered #6444901318
Importance: High

Hi @Sachin Maheshwari<mailto:[email-masked]>

Can you please help us on the below concern?

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 11, 2019 5:25 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: order Partially delivered #6444901318

External email sender, please take precaution.
Hi Team,

We have escalated this issue to schin for refund approval two times but we did not get any response.
Kindly check and assist us.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 November, 2019 12:20:48
Subject: RE: order Partially delivered #6444901318

Hi Fauzan,

Escalate this to the Sachin with the complete case history to get an approval for refund instead.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Monday, November 25, 2019 7:00 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: order Partially delivered #6444901318

External email sender, please take precaution.
Hi Team.

with reference to ticket: 210833
order No: 6444901318
Tracking No: 45035410976

the order was placed on Sep 10, 2019. and as per hybris the order is delivered on Sep 14, 2019. However customer claiming that one item is not delivered (161092485 - - Juniors Crown Baby Walker), and as per Aramex website the shipment is partially delivered on 14 Sep 2019. We have escalated to Aramex to deliver the remain items but they reply to us (As per team complete pc got delivered to the customer). However customer back to us again that he has not received the all item. we have escalated again to Aramex on 17 Nov 2019 but no reply from there side.
Kindly check and assist us in this case.

Regards,
Fauzan
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com