Subject: RE: Refund
From: Maxwhryd Ecom <[email-masked]>
To: Seeta Seeta <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>, Escalations Dxbteam <[email-masked]>, asjad hussain <[email-masked]>, Urvika Chaudhary <[email-masked]>, Raghu Pillai <[email-masked]>
Date: Tue, 24 Dec 2019 05:06:20 +0000

Dear sagaya

Please Check.

Thanks
Esaf

From: Seeta Seeta [mailto:[email-masked]]
Sent: Monday, December 23, 2019 7:13 PM
To: Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>; Escalations Dxbteam <[email-masked]>; asjad hussain <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Refund
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6450145696, customer raise a return request on 11/22/19 11:41 PM under #RMA 23012013 and as per the return tracking number 34175877126790 the items has been returned to the warehouse on November 25,but the refund is still not process yet.

We have already escalated the case to concern team and still we are waiting for the revert. We request you to look into this concern on priority basis and help us to close the case.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 23, 2019 9:06:44 AM
Subject: refund

Hi team,

with reference to order number: 6450145696
Ticket id: 333432

The customer has returned 9 items as per hybris and it has been returned to our warehouse as per the tracking status but the refund has not been processed and the customer is constantly chasing us for the refund.

kindly do the needful.

Regards
Asjad

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