Subject: Refund
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], asjad hussain <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 23 Dec 2019 09:12:43 -0700 (MST)

Hi Team, 

With the reference to order number: 6450145696, customer raise a return request on 11/22/19 11:41 PM under #RMA 23012013 and as per the return tracking number 34175877126790 the items has been returned to the warehouse on November 25,but the refund is still not process yet. 

We have already escalated the case to concern team and still we are waiting for the revert. We request you to look into this concern on priority basis and help us to close the case. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, December 23, 2019 9:06:44 AM 
Subject: refund 

Hi team, 

with reference to order number: 6450145696 
Ticket id: 333432 

The customer has returned 9 items as per hybris and it has been returned to our warehouse as per the tracking status but the refund has not been processed and the customer is constantly chasing us for the refund. 

kindly do the needful. 

Regards 
Asjad