Subject: Refund not received
From: Mahdi Hasan <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Mon, 23 Dec 2019 08:28:18 -0700 (MST)

Hi Team, 

Problem statement: Refund not received 

Order Date: Oct 30, 2019 
Order number: 6449584708 
RMA: 22807121 
Return Tracking number: 34199111068564 

Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request on 9 Nov, 2019 and selected the refund as a cash value. But now she is saying she did not received the refund in her bank. But as per the hybris the status is showing Refund processed. 

Please check this issue and advice. 

Thank you for your help. 

Regards, 
Mahdi