Subject: Delivered wrong order & Late delivery
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Sun, 22 Dec 2019 04:48:57 -0700 (MST)

Hi Team, 

This issue has been escalated at-least twice starting from 3rd DEC and no response has been received from either escalations. 

1st Problem Statement : Delivered wrong item 
Order Date : Nov 11, 2019 
Order ID: 6450933645 
Tracking ID: 645093364522999991 
Assistance Required : Need Correct Order 
Issue Description : Customer has placed his order on Nov 11, 2019 but he received a Wrong Shipment against my Click & Collect Order. 
He had made several calls to customer service and have also visited the stores for return, but unfortunately nobody has been able to solve this issue. 

2nd Problem Statemen t: Late delivery 
Order Date : Nov 11, 2019 
Order ID: 6450857258 
Assistance Required: Need urgent delivery 
Issue Description : Customer has placed his order on Nov 11, 2019 but still he did not get his order yet. 
Kindly please make his order available on the store so he can collect his order 

Please see to this issue as it has been almost two months and no action has been taken to resolve this. 

Thanks & Regards 
Abhishek Sisodia