Subject: [JIRA] (REL-76563) Refund not processed//9761570844
From: "Rajesh M (Jira)" <[email-masked]>
To: "Seeta Kunwar" <[email-masked]>
Date: Sun, 22 Dec 2019 07:41:10 +0000

Rajesh M *made 2 updates* , *added 2 new comments* and *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-76563 Refund not processed//9761570844 

Rajesh M *made 2 updates* , *added 2 new comments* and *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiOTE3NDQ0OTIwNjY0NDMyY2I5YWVkMTBhNzMyNzk5YmUiLCJwIjoiaiJ9 )

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REL-76563 ( https://landmark.atlassian.net/browse/REL-76563?atlOrigin=eyJpIjoiOTE3NDQ0OTIwNjY0NDMyY2I5YWVkMTBhNzMyNzk5YmUiLCJwIjoiaiJ9 )

Refund not processed//9761570844 ( https://landmark.atlassian.net/browse/REL-76563?atlOrigin=eyJpIjoiOTE3NDQ0OTIwNjY0NDMyY2I5YWVkMTBhNzMyNzk5YmUiLCJwIjoiaiJ9 )
Updates
Rajesh M 11:37 AM GST Attachment: screenshot-1.png Status: To Be Assigned Work In Progress
Comments
Rajesh M 11:37 AM GST

Following your query we have investigated the transaction and found that this is successful Void Authorization transaction below is the screenshot for your reference:

Void Authorization: This in case you don't wish to proceed with the order, this option works like a refund but in the sense of voiding the hold/authorization that has been put on the cardholder's balance for the value of your payment. Once you choose to Void, the card-issuing bank should release the funds to the cardholder's available balance.

​Hence the money was never deducted from the customer bank account it was with the issuing bank and kept it on hold.

Kindly advise your customer to check this with the bank.

Rajesh M 11:37 AM GST edited

Following your query we have investigated the transaction and found that this is successful Void Authorization transaction below is the screenshot for your reference:

Void Authorization: This in case you don't wish to proceed with the order, this option works like a refund but in the sense of voiding the hold/authorization that has been put on the cardholder's balance for the value of your payment. Once you choose to Void, the card-issuing bank should release the funds to the cardholder's available balance.

​Hence the money was never deducted from the customer bank account it was with the issuing bank and kept it on hold.

Kindly advise your customer to check this with the bank.

Rajesh M 11:38 AM GST

( https://landmark.atlassian.net/secure/attachment/363544/363544_screenshot-1.png )

View issue ( https://landmark.atlassian.net/browse/REL-76563?atlOrigin=eyJpIjoiOTE3NDQ0OTIwNjY0NDMyY2I5YWVkMTBhNzMyNzk5YmUiLCJwIjoiaiJ9 )

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