Subject: Fwd: [#312787] - Re: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked], Mustehsan Siddiqui <[email-masked]>, Bsu Wml <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: [email-masked], [email-masked]
Date: Sun, 22 Dec 2019 06:45:08 +0000

Hi Team,  Any update on arrangements for cord and wire as you told us last time that you are arranging for this particular case. Customer is still chasing us and asking for return and refund.     Thanks & Regards  Abhishek Sisodia   
             
              On
              Mon, 9 Dec at  5:19 PM
              ,  Sachin Maheshwari <[email-masked]>  wrote:
               
 Team, 

 

 Got this verified from Supplier that this item doesn’t include any power cord or wire inside the box. 

 

 Customers are expected to buy & use any 12V power cord. 

 

 Please pass this information to customer. 

 

 Note – I am trying to arrange the cord from supplier as a special case for this customer. 

 

 

 
 Regards 

 Sachin 

 04-5175412 

 

 

  

 
  
 From: Mustehsan Siddiqui <[email-masked]>
 
Sent: Monday, December 9, 2019 12:51 PM 
To: Babyshop <[email-masked]>; Sachin Maheshwari <[email-masked]>; Bsu Wml <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: [#312787] - Re: Your products are on the way 

 

 Hi Sachin, 

 

 Customer is complaining about the item below, he has not received any wires or cables with it. Can you check & confirm if it comes with cables? 

 

 https://www.babyshopstores.com/ae/en/Baby-and-Moms/Health-and-Safety/Care/Baby-Monitors/BABYSHOP-BuzzardEye-Fisheye-Camera-with-360-Degree-View/p/160857105 

 

 

  

 

 

 
@Seeta Seeta
@Urvika Chaudhary – Agent has escalated the email without the email thread, how would the team understand
 what are we raising it for? Moreover if the email thread is not sent, agents need to ensure they mention the details such as ITEM ID or the link of the item.

 

 
 Please coach the team & make sure this is not repeated as we have couple of similar complaints from our teams. 

 

 Regards, 

 Mustehsan 

 

 
 
From: Babyshop <[email-masked]> 
Reply-To: Babyshop <[email-masked]> 
Date: Monday, 9 December 2019 at 10:39 AM 
To: Sachin Maheshwari <[email-masked]>, Bsu Wml <[email-masked]>, Mustehsan Siddiqui <[email-masked]> 
Cc: Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#312787] - Re: Your products are on the way

 

 

 
 
External email sender, please take precaution.

 

 

 please see the issue, it is about missing items 

 
 
 Problem Statement: Missing item 
 
Order Date : 22 Nov 2019 
Order ID: 9762867366 
Tracking ID: S000302186191 
 
Assistance Required: need an update about the situation 
 
Issue Description: Customer is claiming that item should include wire and cable too. Please see to this and check & verify. Depending on that please assist with the resolution around this issue 
 
Thanks & Regards 
Abhishek 

 

 
 
On Mon, 9 Dec at 10:08 AM
, Sachin Maheshwari <[email-masked]> wrote:

 

 
 @Mustehsan
 Siddiqui, 

 

 

 
 Another case, this order has two items in it & we have no clue for which particular item this issue has been raised. 

 

 

 
 
 Regards 

 
 
 Sachin 

 
 
 04-5175412 

 

   

 

 
 
 From: Babyshop <[email-masked]>
 
Sent: Thursday, December 5, 2019 7:46 AM 
To: Bsu Wml <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#312787] - Re: Your products are on the way 

 

 

 
 
External email sender, please take precaution.

 

 

 

 
Please take a look at ticket #312787 

 

 

 

 

 
Problem Statement: Missing item

 

 

 

 

 
Order Date : 22 Nov 2019 

 

 

Order ID: 9762867366 

 

 

Tracking ID: S000302186191

 

 

 

 

 
Assistance Required: need an update about the situation

 

 

 

 

 
Issue Description: Customer is claiming that item should include wire and cable too. Please see to this and check & verify. Depending on that please assist with the resolution around
 this issue

 

 

 

 

 
 Thanks & Regards 

 

 

Abhishek

 

 

 
 
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312787:1125156

 

 

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