Subject: RE: [#357257] - Conversation with Chanting Bicycle
From: Malik Ismail <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 22 Dec 2019 05:58:24 +0000

Hi @Urvika Chaudhary<mailto:[email-masked]> , @Seeta Seeta<mailto:[email-masked]>,

Please check subject ticket as wrongly escalated to content team.

Please coach the agent and let him escalate to correct team .to check with Aramex and WH.

Regards,
Malik Ismail
From: Ron Thomas <[email-masked]>
Sent: Sunday, December 22, 2019 9:04 AM
To: Centrepoint <[email-masked]>; Julius Rodrigues <[email-masked]>; Jason Dsouza <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [#357257] - Conversation with Chanting Bicycle

Fyi @Malik Ismail<mailto:[email-masked]>

Regards,
Ron Thomas
Web Team | Landmark Group
T: +97145172134

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Reply-To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Date: Saturday, December 21, 2019 at 2:46 AM
To: Ron Thomas <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Jason Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#357257] - Conversation with Chanting Bicycle

External email sender, please take precaution.
​Hi Team,

Problem Statement: (Missing items)

Order Date : 27.11.2019

Order ID: 9762347061
Tracking ID: 45488800840
Assistance Required: Need missing item

Issue Description: Customer placed order for 7 items but as per the customer she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 7 IS MISSING, CUSTOMER WANTS THE SAME ASAP. ​

The missing item is 160767188 - - Stitch and Pom-Pom Detail Booties
Units: EAN:
SHOEMART

AED49.00
AED14.00
1

Regards,
Syed Ataullah

357257:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com