Subject: partially shipped order
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Fri, 20 Dec 2019 01:58:46 -0700 (MST)

Hi Team, 

Problem Statement: (Partially shipped order) 
Order Date : Nov 29, 2019 
Delivery Date: Dec 7, 2019 
Ticket ID : 343478 
Order ID: 6454809025 
Tracking ID: 645480902522999991 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 3 items but as per the customer only received 2 items, Under the consignment details we can see that we have shipped only 2 items. 

Customer history: 1 ITEMS OUT OF 3 IS NOT SHIPPED, CUSTOMER WANTS THE SAME ASAP. 

The item is which is not shipped is 159640877 - Maybelline New York Rocket Volume Mascara and the cost of the item is SAR 37.00 

We have already escalated this issue to the warehouse on 15 Dec, 2019 but did not get any response. 

Please look into this and advice. 

Regards, 
Shivani