Subject: RE: [#328327] - Returns
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 19 Dec 2019 11:06:39 +0000

Looping @Seeta Seeta<mailto:[email-masked]> @Urvika Chaudhary<mailto:[email-masked]>

Please ensure that the complete details and case history is shared when escalating cases.

The escalation made by Ahmad was incomplete and no proof was included in this email.

From: Jessie Caparas
Sent: Thursday, December 19, 2019 3:02 PM
To: Sachin Maheshwari <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>
Cc: Martin Lacey <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: [#328327] - Returns
Importance: High

Hi Sachin,

The team is getting the require proof before accepting returns.

Please find the attached photo for your reference that the item is still in the box and not yet opened.

@Rawan Barghouth<mailto:[email-masked]> @Ali Mkhaimer<mailto:[email-masked]> please ensure that whenever agents are escalating cases, the complete details of the order should be explained in writing.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 2:52 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Martin Lacey <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#328327] - Returns

@Mustehsan Siddiqui<mailto:[email-masked]> , @Jessie Caparas<mailto:[email-masked]>,

Why CS team is continue to accept return requests without reasons & proofs for high value items.

Are we really providing them right set of coaching & information.

Regards
Sachin
04-5175412

From: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 10:16 AM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#328327] - Returns

Dear Team,

When our delivery team went for the collection on yesterday customer was telling that he is OK with the item and refused to return.
The above is for your kind information

Thanks & regards,

Akram Shaik
Babyshop Nursery Warehouse GDMS operations
Ext: 3635 , Mobile: +966 530548756
Email: [email-masked]<mailto:[email-masked]>
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Centrepoint [mailto:[email-masked]]
Sent: Tuesday, December 17, 2019 7:26 PM
To: Sujeewa Hurbert
Cc: Escalations Dxbteam; Sagaya Suresh Kumar; Ramesh Gottimukkala; EcomRDC babyshop5
Subject: Fwd: [#328327] - Returns

External email sender, please take precaution.
Ticket 328327
Hi Team '

I am truly sorry to the previous email, Customer wants to return his product

Problem Statement – Return Request WWD
Order ID -6451276257
Item ID -161634213
Tracking ID -00000080015085481

We thank you for your understanding and cooperation
Thanks for help
Regards
Ahmad

328327:1125156
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