Subject: wrong and missing item delivered
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Thu, 19 Dec 2019 03:44:00 -0700 (MST)

Hi Team, 

Problem Statement: (Missing items & wrong item delivered) 
Order Date : Nov 20, 2019 
Pick up Date: Nov 24, 2019 
Order ID: 6452559701 
Store code: ShoeMart21132 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 3 items but as per the customer she has only received 2 items and both the items are wrong, Under the consignment details we can see that all 3 items has been shipped from our side. She placed order for shoes and she received belt. 

Customer history: 1 ITEMS OUT OF 3 IS MISSING AND 2 ITEMS RECEIVED WRONG. 

​The items are: 
​ 
160876690 - - Mesh Slip-On Shoes SAR23.00 
160876691 - - Mesh Slip-On Shoes SAR23.00 
160690368 - - Stitch Detail Slip-On Ballerina Shoes SAR29.00 
​ 
Total cost of the order is SAR 67.50 

Customer is with us since 2018 with 46 completed orders. 

Please check and advice. 

Regards, 
Shivani