Subject: Product Material Issue
From: Seeta Seeta <[email-masked]>
To: varun sharma <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mohammed Obiedo <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 19 Dec 2019 03:32:20 -0700 (MST)

Hi Varun, 

With the reference to order number: 6452383384, The order was placed on Nov 20, 2019 and the order total cost is SAR 493. 

customer emailed us complaining about the material as per the our website the material is Material : 95% Cotton, 5% Elastane, but customer sent us the picture of the item where it's clearly written that the Material is 32% Cotton,64% Polyester,4% Elastane. Both item cost is SAR 60. 

The items are: 

161538522 - - Printed Padded Plunge Bra with Hook Eye Closure 
https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Hook-&-Eye-Closure/p/161538522 

161305626 - - Printed Padded Plunge Bra with Adjustable Straps 
https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Adjustable-Straps/p/161305626 
Customer has 4 completed orders with us and the worth of the orders are SAR 1141. 

Now customer is asking for return and refund as due to some health issue she is not able to use the items. So could you please let us know whether refund can be done on this concern. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, December 19, 2019 2:50:07 PM 
Subject: no responses 

Hi Seeta, 
​ 
With the reference to order number: 6452383384, 

customer placed order for below 2 items. 

161538522 - - Printed Padded Plunge Bra with Hook and Eye Closure 
https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Hook-&-Eye-Closure/p/161538522 

161305626 - - Printed Padded Plunge Bra with Adjustable Straps 
https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Adjustable-Straps/p/161305626 
​ 
As per our website the material is Material : 95% Cotton, 5% Elastane, but customer sent us the picture of the item where it's clearly written that the Material is 32% Cotton,64% Polyester,4% Elastane. 
​ 
​Due to some health issue customer is not able to use the item and she wanted to return it. The item is coming under non returnable items so we are also unable to create a return. Item total cost is SAR 60. 

​Escalated to varun on Tue, 10 Dec 2019 
Ticket number :323724 
Regards, 
Obiedo