Subject: Ticket Assigned - Conversation with Ticking Bottle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Dec 2019 08:10:03 +0000

Hi Seeta Kunwar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ticking  Bottle Ticking  Bottle                    Hi           11:48 AM, 19th Dec                   Seeta                    Hi, Thank you for contacting us. My name is Seeta. How may I help you?           11:49 AM, 19th Dec                     Ticking  Bottle                    Hi           11:49 AM, 19th Dec                     Ticking  Bottle                    i had an issue with my voucher and I reported yesterday           11:49 AM, 19th Dec                     Ticking  Bottle                    could please update me regarding that           11:50 AM, 19th Dec                     Ticking  Bottle                             11:50 AM, 19th Dec                     Ticking  Bottle                    Seeing that there is delay in fixing this.. And I don't have time.. I went to the show room and purchased the items I want.. I need a refund for the value to my bank card           11:51 AM, 19th Dec                   Seeta                    Thank you for providing the details.           11:51 AM, 19th Dec                   Seeta                    Please share the voucher code which you are trying to use.           11:52 AM, 19th Dec                     Ticking  Bottle                    I'm traveling out of the Sunday           11:52 AM, 19th Dec                     Ticking  Bottle                             11:52 AM, 19th Dec                   Seeta                    We will forward your issue to our concern team and once we will get any update we will get back to you.           11:53 AM, 19th Dec                   Seeta                    Please share your best available email id.           11:53 AM, 19th Dec                     Ticking  Bottle                    I don't have time..I'm traveling..I spoke to an agent           11:53 AM, 19th Dec                     Ticking  Bottle                    a case has been registered yesterday           11:54 AM, 19th Dec                     Ticking  Bottle                    I still haven't got an update on the delivery of the order placed 2 days back           11:54 AM, 19th Dec                   Seeta                    We totally understand your concern, we will forward your issue to our team and we will asked them to resolve it on priority.           11:54 AM, 19th Dec                     Ticking  Bottle                    here is my order # Thank you, we ll notify you when your order  8364566061 for Skinny Fit Plain Low Waist Cro... +1more item(s) is ready for collection from Splash  Naser Sanhat Al Osaimi.           11:55 AM, 19th Dec                   Seeta                    Please allow us a minute to check the details for you.           11:56 AM, 19th Dec                     Ticking  Bottle                    If there is delay in fixing the voucher..and delivery of the item I order. I request you to refund my cash immediately to my bank account           11:57 AM, 19th Dec                   Seeta                    Usually the click and collect order takes 2-3 working days to get ready for collection at store.           11:58 AM, 19th Dec                     Ticking  Bottle                    The reason for refund is I have no time and I'm traveling for vacation           11:58 AM, 19th Dec                     Ticking  Bottle                    can you cancel the order and refund the total value           11:59 AM, 19th Dec                     Ticking  Bottle                    to my bank account           11:59 AM, 19th Dec                   Seeta                    We will forward your your concern to our team and once we receive any update we will get back to you on your registered email id.           11:59 AM, 19th Dec                   Seeta                    At this time your order has been successfully placed and we will not be able to cancel it.           11:59 AM, 19th Dec                     Ticking  Bottle                    you have delivered it as yet           12:00 PM, 19th Dec                   Seeta                    The order will be automatically cancelled if not collected within 07 days and the amount will be reversed after 4-15 days.             12:00 PM, 19th Dec                     Ticking  Bottle                    how about the refund of my voucher?           12:01 PM, 19th Dec                   Seeta                    For the voucher we will escalate it our team and once we receive any update we will get back to you on mail.           12:01 PM, 19th Dec                     Ticking  Bottle                    in that case I'll collect the item but I demand a refund for my voucher to my bank account           12:02 PM, 19th Dec                     Ticking  Bottle                    ok           12:02 PM, 19th Dec                   Seeta                    Is there anything else I can help you with?            12:02 PM, 19th Dec                     Ticking  Bottle                    when will I be able to collect the item from store           12:03 PM, 19th Dec                   Seeta                    You will receive the collection SMS and email on your registered  contact number and  email id. Once its ready for collection from the store.           12:04 PM, 19th Dec                   Seeta                    Is there anything else I can help you with?            12:04 PM, 19th Dec                   Seeta                    Hi, I'm not getting a response from you. Are we still connected?           12:06 PM, 19th Dec                     Ticking  Bottle                    Ok           12:06 PM, 19th Dec                     Ticking  Bottle                    it’s day 3 since I placed an order           12:07 PM, 19th Dec                   Seeta                    We will forward your your concern to our team and once we receive any update we will get back to you on your registered email id.           12:07 PM, 19th Dec                   Seeta                    We sincerely apologise for the inconvenience caused to you.           12:08 PM, 19th Dec                   Seeta                    Is there anything else I can help you with?            12:08 PM, 19th Dec                   Seeta                    It was a pleasure assisting you. Thank you for shopping with us.           12:09 PM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/354312