Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Dec 2019 07:55:14 +0000

Hi Seeta Kunwar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. i returned some items in august and got voucher codes to be used on splash, babyshop, lifestyle and shoe mart products. but now i am trying to use them and getting error that i can use only on splash. my cancelled orders were 9752682580 & 9752688263           11:30 AM, 19th Dec                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             11:35 AM, 19th Dec                     User                    Hi. i returned some items in august and got voucher codes to be used on splash, babyshop, lifestyle and shoe mart products. but now i am trying to use them and getting error that i can use only on splash. my cancelled orders were 9752682580 & 9752688263           11:36 AM, 19th Dec                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           11:36 AM, 19th Dec                     User                    oky           11:37 AM, 19th Dec                     User                    still waiting...           11:43 AM, 19th Dec                   Seeta                    Thank you for waiting.           11:43 AM, 19th Dec                   Seeta                    Please share the screenshot of the error you are receiving while applying the voucher codes.           11:44 AM, 19th Dec                   Seeta                    We will forward your issue to our concern team and once we will get any update we will get back to you.           11:44 AM, 19th Dec                     User                    ok let me open again and take screenshot           11:44 AM, 19th Dec                   Seeta                    Please take your time.           11:45 AM, 19th Dec                   Seeta                    Also please share the voucher codes which your were trying to use.           11:45 AM, 19th Dec                   Seeta                    Hi, I'm not getting a response from you. Are we still connected?           11:49 AM, 19th Dec                     User                             11:49 AM, 19th Dec                     User                             11:49 AM, 19th Dec                   Seeta                    Thank you for providing the details.           11:50 AM, 19th Dec                   Seeta                    We will forward your issue to our concern team and once we will get any update we will get back to you. We will ask our team to resolve it on prioirty.           11:50 AM, 19th Dec                   Seeta                    We will provide you the update on your registered mail id.           11:51 AM, 19th Dec                     User                    oky           11:51 AM, 19th Dec                     User                    thank you           11:51 AM, 19th Dec                   Seeta                    You are Welcome.           11:52 AM, 19th Dec                   Seeta                    Is there anything else I can help you with?            11:52 AM, 19th Dec                   Seeta                    It was a pleasure assisting you. Thank you for shopping with us.           11:54 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/354279