Subject: Refund for Missing ITEM
From: Noor Alkatib <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Thu, 19 Dec 2019 00:36:04 -0700 (MST)

Hi Team, 

With reference to Order ID-6454864535 Ticket number 313106 

The customer didn't receive one item which is(157080299 - - L’Oreal Paris Infallible 24H-Matte Foundation). 
We tried partially cancelling however, the option is greyed out at this time and when trying to create an RMA the item is not coming in the list of items. 
Note: there is no answer for more than 11 daYS. 
please check on this and initiate the refund ASAP. 
Thank you for your help. 

Regards, 
Noor