From: Seeta Seeta <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Thu, 19 Dec 2019 00:14:59 -0700 (MST)

Hi Team, 

With the reference to order number: 6451624829 customer placed the order on Nov 16 and as per the hybris the order status is showing delivered with tracking number : S000221189776. We have already escalated the case to Shipa team and we have been informed that the order has been returned to the warehouse as the customer was unreachable. 

Agent has also escalated the case to warehouse to confirm whether the order has returned to them or not but we didn't received any update from them. Now customer is constantly chasing us for his refund. 

So could you please look into this concern and help us to resolve the case on priority basis. 

Thanks & Regards, 
Seeta Kunwar